Booking Services

Appointment Booking

Appointments must be scheduled and reserved in advance (in person, by phone, email, or through the booking system). The booked appointment is a binding order. Please arrive with sufficient time ahead of your scheduled appointment.

Gift vouchers

If a customer holds a gift voucher for a specific service or value and does not show up without prior notice, the gift voucher will be considered redeemed. For gift vouchers issued for a monetary amount, the cost of the booked service will be deducted from the voucher’s balance.

Gift vouchers can only be used for services, not for purchasing products. They must be used within the validity period stated on the voucher. After this period, the voucher becomes invalid, and no refunds are given.

To ensure a booking before the voucher expires, appointments must be made at least 14 days in advance. Payments with a gift voucher must be announced before the service begins for validation purposes. If the gift voucher is not mentioned during booking, it may not be accepted as payment.

Gift vouchers cannot be exchanged for cash, and the voucher must be presented during the appointment.

Refusal of Services

Services may be refused in the following cases:

• The client has contraindications related to the procedure.
• The client arrives under the influence of alcohol or other substances.
• The client has health issues or poor hygiene.
• The client exhibits inappropriate behavior, causes disruption, insults the provider, or harasses other customers.
• The client has a known allergic reaction to materials used in the procedure (clients must inform the provider in advance).

Clients under 18 years of age

For the first visit, a legal guardian must accompany the client and provide written consent for the service. Clients under 15 years of age must be accompanied by a legal guardian for each visit.

Clients over 80 years of age

Clients over 80 must provide written medical consent before receiving cosmetic services.

Personal Belongings and Valuables

The provider is not responsible for the loss of personal items before, during, or after the procedure.

Price List

The price list is available in the studio and on the provider’s website. The provider is not a VAT payer.

Product Sales

Products can only be returned unopened and in original packaging, in accordance with applicable laws and regulations.

Service Complaints

For service complaints, customers must promptly and reliably prove that the complaint is due to a specific provider error. Complaints must be submitted in writing to the provider’s address. In the case of unwarranted complaints, the costs associated with handling the complaint will be charged to the customer.

If you have any of the following conditions, please cancel your reservation as the service cannot be performed

Contraindications for Cosmetic Services

• f you have any of the following conditions, please cancel your reservation as the service cannot be performed:

  • Contagious or infectious diseases
  • Fever
  • Herpes
  • Open or unhealed wounds
  • Unusual skin growths
  • Severe psoriasis or eczema
  • Cold symptoms

  Contraindications for Eyelash and Eyebrow Tinting:

  • Allergies to tint
  • Eye area dermatitis
  • Conjunctivitis or other eye infections
  • Contact lenses
  • Contagious diseases
  • Cold, runny nose, or cough

  Contraindications for Device-Based Treatments:

  • Implanted defibrillators or pacemakers
  • Electronic or metal implants
  • Heart disease
  • High blood pressure
  • Cancer
  • Pregnancy or breastfeeding
  • Contagious diseases
  • Unhealed facial wounds
  • Oral dermatitis
  • Thyroid disease
  • Epilepsy
  • Herpes
  • Severe couperose
  • Blood clotting disorders
  • Recent filler injections
  • Hearing disorders

  Some services require a consent form before the procedure. Please inform us in advance of any allergies or health issues. Even minor health problems may cause complications after a procedure.

Personal Data Collection

All personal data provided is collected based on legitimate interest and kept only for the necessary duration. If you wish to have your data deleted, please make this request in person at the salon reception in writing.

Audio or video recordings on the premises

Making audio or video recordings on the premises of the salon without the prior explicit consent of the responsible person (the operator or a staff member of the salon) is strictly prohibited. Secret recording is not allowed. It is also forbidden to distribute or otherwise make such recordings available to third parties without the consent of the responsible person.

A breach of this prohibition may infringe upon the rights of the salon and its staff, in particular with respect to the protection of personal rights, personal data, trade secrets, know-how, intellectual property, and/or other rights protected under the applicable laws of the Czech Republic. In the event of a violation, the operator reserves the right to pursue all available legal remedies to protect its rights and legitimate interests.

Validity and effectiveness