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Terms and Conditions of Studio Paulinesky
Studio Paulinesky, Registered office: Bělehradská 23, 120 00 Praha, Location Salon Mánes, Mánesova 15, 120 00 Prague – Vinohrady, IČO 17605342
General Provisions
These general terms and conditions govern the legal obligations between the service provider and the seller of products (services listed on www.studiopaulinesky.cz at the Lacrima location, Pavla Švandy ze Semčic 13, 150 00 Prague) and the buyer of the provided services or products.
The provider offers cosmetic services based on a valid business license and professional qualifications required for these activities.
By booking an appointment for cosmetic care or purchasing a gift voucher (in person, by phone, email, SMS, or through the booking system), the buyer agrees to the provider’s general terms and conditions.
If the customer does not agree with these terms, they have the option not to use the salon’s services.
Booking Services
Appointment Booking
Appointments must be scheduled and reserved in advance (in person, by phone, email, or through the booking system). The booked appointment is a binding order. Please arrive with sufficient time ahead of your scheduled appointment.
Rescheduling
If you cannot attend your scheduled appointment, please inform us in advance by phone or email, no later than 24 hours before the appointment. Contact details can be found at https://studiopaulinesky.cz/kontakt/.
If you do not cancel your appointment in time, you will be charged 50% of the service price. We reserve the right to collect this fee during your next visit. Unfortunately, we cannot fill the slot with another client on such short notice.
Late Arrival
If you arrive late, your cosmetic service will be shortened by the time of your delay, ending at the originally scheduled time. If you arrive more than 15 minutes late, the service may not be provided. Shortened or canceled services due to late arrival will still be charged at full price according to the current price list.
Payment for Booked Appointments
Payments can be made in cash, by card, or via QR code. Receipts are issued upon request.
Gift vouchers
If a customer holds a gift voucher for a specific service or value and does not show up without prior notice, the gift voucher will be considered redeemed. For gift vouchers issued for a monetary amount, the cost of the booked service will be deducted from the voucher’s balance.
Gift vouchers can only be used for services, not for purchasing products. They must be used within the validity period stated on the voucher. After this period, the voucher becomes invalid, and no refunds are given.
To ensure a booking before the voucher expires, appointments must be made at least 14 days in advance. Payments with a gift voucher must be announced before the service begins for validation purposes. If the gift voucher is not mentioned during booking, it may not be accepted as payment.
Gift vouchers cannot be exchanged for cash, and the voucher must be presented during the appointment.
Refusal of Services
Services may be refused in the following cases:
- The client has contraindications related to the procedure.
- The client arrives under the influence of alcohol or other substances.
- The client has health issues or poor hygiene.
- The client exhibits inappropriate behavior, causes disruption, insults the provider, or harasses other customers.
- The client has a known allergic reaction to materials used in the procedure (clients must inform the provider in advance).
Clients under 18 years of age
For the first visit, a legal guardian must accompany the client and provide written consent for the service. Clients under 15 years of age must be accompanied by a legal guardian for each visit.
Clients over 80 years of age
Clients over 80 must provide written medical consent before receiving cosmetic services.
Personal Belongings and Valuables
The provider is not responsible for the loss of personal items before, during, or after the procedure.
Price List
The price list is available in the studio and on the provider’s website. The provider is not a VAT payer.
Product Sales
Products can only be returned unopened and in original packaging, in accordance with applicable laws and regulations.
Service Complaints
For service complaints, customers must promptly and reliably prove that the complaint is due to a specific provider error. Complaints must be submitted in writing to the provider’s address. In the case of unwarranted complaints, the costs associated with handling the complaint will be charged to the customer.
If you have any of the following conditions, please cancel your reservation as the service cannot be performed
Contraindications for Cosmetic Services
f you have any of the following conditions, please cancel your reservation as the service cannot be performed:
- Contagious or infectious diseases
- Fever
- Herpes
- Open or unhealed wounds
- Unusual skin growths
- Severe psoriasis or eczema
- Cold symptoms
Contraindications for Eyelash and Eyebrow Tinting:
- Allergies to tint
- Eye area dermatitis
- Conjunctivitis or other eye infections
- Contact lenses
- Contagious diseases
- Cold, runny nose, or cough
Contraindications for Device-Based Treatments:
- Implanted defibrillators or pacemakers
- Electronic or metal implants
- Heart disease
- High blood pressure
- Cancer
- Pregnancy or breastfeeding
- Contagious diseases
- Unhealed facial wounds
- Oral dermatitis
- Thyroid disease
- Epilepsy
- Herpes
- Severe couperose
- Blood clotting disorders
- Recent filler injections
- Hearing disorders
Some services require a consent form before the procedure. Please inform us in advance of any allergies or health issues. Even minor health problems may cause complications after a procedure.
Personal Data Collection
All personal data provided is collected based on legitimate interest and kept only for the necessary duration. If you wish to have your data deleted, please make this request in person at the salon reception in writing.
Validity and effectiveness
